PROFESSIONAL EXPERIENCE
VA Team Supervisor | Bookkeeper | Payroll Administrator | Administrative Assistant | Phone, Email, & Chat Support | Social Media Manager | Paid Ads Manager
- Led and mentored a team of remote Filipino employees (admin assistant and webmaster), driving a 100% completion rate of daily deliverables through clear goal-setting and consistent supervision.
- Recruited and hired contractual professionals (videographer, writers, SEO specialist), enhancing content quality and SEO performance.
- Optimized accounting processes using MYOB by streamlining financial record management, performing accurate month-end computations, managing A/R (cash payments, bank deposits, credit card payments, aging accounts), and A/P (invoice processing). Improved bank reconciliation accuracy, reducing discrepancies by 20%.
- Improved HR efficiency by automating timesheet and payroll processes, reducing payroll errors by 15%, and ensuring compliance with leave policies.
- Enhanced operational efficiency by organizing key office functions, including report creation, booking management, email campaigns, and phone and chat support (website and social media platforms). Increased customer engagement through proactive communication and scheduling, resulting in a 25% improvement in client satisfaction.
- Maintained vehicle records for accurate cost allocation and scheduling.
- Boosted online engagement by managing WordPress websites, Google My Business (Google Ads), and social media accounts, leading to a 30% increase in digital leads.