PROFESSIONAL EXPERIENCE
Temporary Customer Service Representative
- Managed the client’s Amazon Seller account during their vacation, providing daily reports and coordinating with them for confirmations and clarifications.
- Addressed customer inquiries and concerns, including complaints, returns, replacements, refunds, and shipment follow-ups, ensuring high customer satisfaction.
- Processed orders efficiently, ensuring timely and accurate fulfillment.
- Liaised with suppliers and contractors to resolve issues and maintain smooth operations.
- Processed refunds promptly, handling customer service issues with professionalism and accuracy.